I recently had a customer call regarding a dog smell in his rental house. He told me he didn't want the carpet cleaned, only the odor treated. He made an appointment for Ale (our technician) to come and inspect the home.
When Ale entered the home it had a strong urine odor. Using a UV light and moisture probe inspection he found the carpet had urine in various spots throughout the house. In addition, he also thought the carpet had been recently cleaned but the carpet had stains coming back up. He said that the carpet needed urine treatment, deodorizing and a thorough cleaning.
I called the customer and told him what Ale had found during his inspection. The customer told me that he had another carpeting cleaning company come out and clean the carpet prior to our inspection. I told him that he should have the original company come back to treat the urine and reclean the carpet. He said he didn’t want them to come back because he felt the cleaner was too young and inexperienced. He asked us to treat, clean and deodorize the carpet.
My guess is that the previous company did not perform an inspection. They may skip this process because they think it is not important or they are not educated about carpet cleaning.
Always use a carpet cleaning firm that is certified and ask them if their employees are certified as well.
----Shawn McDaniel, Office Manager
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