Thursday, December 6, 2012

QC Newsletters October 2012 - Beware of Bait and Switch Carpet Cleaner!


The holidays are almost here! Aunt Lilly and Uncle Fred coming to your house for dinner?  Do you carpets need to be freshened up?

Beware of Bait and Switch Carpet Cleaner!

You know the type - they “bait” you with a low price, then “switch” you to their “dual scrub” or “deep lean” system.  They proceed to soak your carpet and leave a soapy residue behind.

>>>>>>>Good luck getting them back again!<<<<<<<

Beware of low priced carpet cleaning.  If their price is truly low, you should be concerned about their quality.  How can you pay technicians a decent wage and have the best products and equipment at the lowest price? You can’t.

Some companies advertise a low price, then charge you more when they get there.  Be clear about what is included and what is not.

Even if you held them to the price they quoted you, you would get a very poor cleaning.

Here are some questions to ask every carpet cleaner about their cleaning...
What method do you use?
Do you pre-spot urine and other spots?
Do you pre-spray the carpet?
Do you pre-groom the carpet?
Do you neutralize the carpet?
Is all spot cleaning included in the price?

Questions to ask about their company...
Do you have recent references?
How long have you been in business?
Are you certified by the IICRC?
Do you have liability insurance?

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